Help center

Frequently asked questions

Quick answers about how I work, what to expect, and how policies apply. If something is not covered here, contact me and I will respond as soon as I can.

New here? Start with how it works for the four-step process, then use this page for services, booking, and policy details.

Services and fit

What I offer and who it is for.

Website builds and ongoing SEO and marketing, one partner. These answers cover scope, timelines, and what to expect.

What type of consulting does JZB offer?

I provide website design and development plus ongoing SEO and digital marketing for service businesses. Engagements are scoped around your goals and delivered directly by me. Specific deliverables depend on the service you choose and are confirmed before work begins. See the services overview and web development page for more detail.

Who delivers the services?

I'm Jeordan Burkhart, founder of JZB Consulting, LLC. All services are one-on-one and delivered directly by me, with no subcontractors. Learn more on the about page.

Do you offer ongoing SEO and marketing?

Yes. Many clients start with a website build and move into a monthly retainer for SEO, content, Google Business Profile work, and related marketing. Scope, deliverables, and reporting are defined before you commit. See the services page for how retainers are structured.

How long does a web project take?

Timeline depends on page count, content readiness, and scope. A focused single-page site can move faster than a multi-page build with custom sections. I agree on milestones and a realistic launch date during scoping, before work begins. See web development for process and examples.

Booking and policies

Discovery calls, pricing, and cancellations.

How to get started and what happens if plans change.

How do discovery calls and booking work?

I encourage a discovery call before you purchase so I can confirm fit. After payment, work begins according to your agreed scope or retainer. Details are outlined on the How it works page and in the Terms of Service.

How much does it cost?

Web development is scoped per project and confirmed on your discovery call. SEO and marketing retainers are quoted monthly based on deliverables. There are no surprise fees: everything is confirmed upfront before work begins. See how web pricing works.

What is your cancellation and rescheduling policy?

I ask for at least 24 hours' notice to reschedule or cancel when possible. Late cancellations, no-shows, and forfeits are described in the Terms of Service.

Do you offer refunds?

Most services are time-based or scoped deliverables, so sales are generally final. I may consider refund requests for unrendered services on a case-by-case basis, as described in the Terms of Service.

Privacy and logistics

Sessions, tools, and data.

Practical details once you are ready to work together.

What tools or platforms do you use?

Discovery calls are typically held via video call (Google Meet or Zoom). Scheduling uses Google Calendar. Website and marketing work may use analytics, Search Console, hosting, and content tools as agreed in scope. I can work within your existing stack where possible and will confirm what's needed before we start. See the disclaimer regarding third-party services.

How do you handle privacy?

I collect and use personal information only as needed to deliver requested services and run the business. Please read the Privacy Policy.

Still have questions?

Book a discovery call and get a clear next step.

I'll confirm fit, answer what's on your mind, and recommend the right service if we are a match.

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